Sesam Street 323b, 4010, Norway

We’re open Monday – Friday, 8 a.m. – 7:30 p.m. EST

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

We offer fast and discreet shipping across eligible locations.

Standard shipping: Flat rate of $15 (usually 1 business day)

Express shipping: $30 (5–12 hours)

Free shipping on all orders over $500

All packages are sealed for freshness and privacy.

Which payment methods are accepted in the Online Shop?

We accept a variety of secure and convenient payment methods to make your shopping experience smooth:

Credit/Debit Cards (Visa, MasterCard, etc.)

Apple Pay & Google Pay (where available)

Cryptocurrency (Bitcoin, Ethereum, USDT, etc.)

Cash App / Zelle / Venmo (as available for verified orders)

Gift Cards – only Tsunami-issued

How long will delivery take?

Delivery times vary based on your location and the shipping method you select at checkout:

Standard Shipping: 3–5 business days

Express Shipping: 1–2 business days

Same-Day Delivery may be available in select areas (contact support to confirm)

You’ll receive a tracking number via email once your order is shipped, so you can monitor your package every step of the way.

🕒 Please note: delivery times may vary during holidays, high demand periods, or due to carrier delays.

How secure is shopping in the Online Shop? Is my data protected?

Shopping at TsunamiOfficials.com is 100% safe and secure.

We use industry-standard SSL encryption to protect your personal and payment information. All transactions are processed through trusted, secure payment gateways to ensure your data stays private.

✔️ Secure checkout with SSL encryption
✔️ No sharing or selling of customer information
✔️ Discreet billing and shipping practices
✔️ Compliant with all privacy regulations

🛡️ Your safety and privacy are our top priorities.

What exactly happens after ordering?

Once you place your order on TsunamiOfficials.com, here’s what happens next:

✅ Order Confirmation
You’ll receive an email confirming your order details and payment.

📦 Processing & Packaging
Your order is packed discreetly and securely, usually within 24 hours.

🚚 Shipping
Once shipped, you’ll receive a tracking number to monitor your package in real time.

📬 Delivery
Your order arrives in a plain, unmarked package for complete privacy.

⏱️ Total time from order to delivery typically ranges from 1–5 business days, depending on your location and shipping method.

Need help during the process? Our customer service team is here to assist you at every step

Do I receive an invoice for my order?

Yes, every order placed on TsunamiOfficials.com comes with an invoice.

📧 You’ll receive a digital invoice via email immediately after your order is confirmed.

🧾 The invoice includes: order number, item details, total cost, and shipping info.

🕵️ For your privacy, invoices are discreet and do not list sensitive product details.

🔒 All transactions are confidential and securely recorded for your reference.

If you don’t receive your invoice within a few minutes of ordering, be sure to check your spam/junk folder — or contact our support team for assistance.

Send us an email

    we reply you as soon as possible thanks